Cancellation & Refund Policy

Cancellation Policy

End users cannot cancel orders after payment has been made.

For duplicate payments, clients should contact the admin, finance, or accounts department for a refund. A transaction reference or bank statement must be provided as proof.

Refund Processing

Refunds will be processed within 10–15 working days. The respective payment gateway will send funds back to the issuing bank in batches, which typically takes an additional 8–15 working days depending on the issuing bank's policies.

Terms Agreement

By submitting a payment through the online-payments site you are agreeing to these terms and conditions, including any updated changes in terms and conditions from time to time through our website.